Terms of Service and Service Level Agreement

1.1. Service Definition

Refuge Nodes offers Minecraft server hosting, Game Hosting, Bot Hosting (including Discord bots), VPS, Dedicated Servers, and other related cloud solutions. When contracting a service, the Client only rents temporary use of it; all physical, logical, and software infrastructure continues to be the exclusive and non-transferable property of Refuge Nodes.

1.2. Acceptance and Modifications

Continued use of the services implies full and unconditional acceptance of these Terms. Refuge Nodes reserves the right to modify, replace, suspend, or update these ToS, the SLA, and any related policies at any time and for any reason (including legislative changes, operational improvements, or service adjustments). Changes will be published on our website and/or notified by email or through the client panel. Continued use after publication or notification will constitute implicit acceptance of the changes. In case of significant modifications affecting fundamental Client rights, Refuge Nodes may, at its discretion, provide a reasonable grace period for the Client to adapt their operations or cancel the service without additional penalties.

2.1. Client Information

During registration, the Client must provide real, accurate, updated, and verifiable information (including name, valid email, and payment details). The use of temporary, fake, fraudulent email addresses or incorrect data may result in immediate suspension or permanent termination of the account and all associated services, without right to refund.

2.2. Account Security

The Client is solely and exclusively responsible for maintaining the confidentiality of their access credentials (username/password, FTP/SFTP access, control panels, SSH keys, API tokens, and any other configuration). Refuge Nodes is not responsible for unauthorized access resulting from Client negligence, malware on their device, external breaches, social engineering, or poor security practices.

2.3. Minors

The services are exclusively directed to persons over 18 years of age. Minors may only use them under direct supervision and with express written consent from a legal guardian, who will assume full responsibility.

Refuge Nodes implements industry-standard security measures (such as RAID systems for redundancy). However, no system is 100% infallible. Refuge Nodes does not guarantee the integrity, permanent availability, or data recovery in any scenario. The Client is solely responsible for making, maintaining, and verifying external and updated backups of all their information (worlds, plugins, configurations, databases, etc.). Refuge Nodes will not be responsible for data loss derived from hardware or software failures, human errors, external attacks, file corruption, accidental deletions, or any other event.

4.1. Service Activation

Services are activated exclusively after complete and successful payment confirmation through authorized platforms.

4.2. Automatic Renewals

Services may be configured to renew automatically through PayPal, Tebex, or other integrated platforms. It is the Client's exclusive responsibility to monitor, cancel, or manage such renewals before the next charge is processed.

4.3. Refund Policy

Once a payment has been processed and confirmed, no refunds of any kind are made, regardless of the remaining service time, usage, or any other circumstance.

Trial servers are available only for Game Hosting, with a maximum duration of 24 hours (may end earlier without prior notice). They do not have applicable SLA or guaranteed technical support. The Client has one (1) MySQL database and one (1) internal backup exclusively for testing purposes. Refuge Nodes is not responsible for data loss on trial services.

Refuge Nodes offers Anti-DDoS protection under the Cosedge Network Security brand (in-house solution in development). Currently, it has an approximate mitigation capacity of 100 Gbps. This protection is active across all infrastructure, although total or immediate mitigation of massive, highly sophisticated, or application layer attacks is not guaranteed.

7.1. Reasonable Resource Use

The Client must use allocated resources (CPU, RAM, disk, bandwidth, and network) reasonably, responsibly, and non-abusively, avoiding actions that affect the performance, stability, or availability of other users or shared nodes. Excessive or disproportionate use may result, without prior notice, in resource limitation, temporary suspension, or definitive termination of service, without right to refund.

7.2. Specific Policy for Minecraft and Game Hosting

MySQL Databases: Not counted within default storage allocation. However, if combined storage exceeds 10 GB (e.g., by plugins like Dynmap), Refuge Nodes may: reduce file storage, move the server to another node, request plan upgrade, plugin deactivation, or suspend/terminate service. Bandwidth: No strict limits by default, but reserves the right to restrict/suspend/terminate Minecraft servers exceeding 1 TB monthly or non-Minecraft in the top 5% of consumption (e.g., streaming bots, VPN, CDN). Mojang EULA Compliance: Mandatory; violations cause suspension until correction. General Storage: Exclusive for necessary service files; personal storage or unrelated content prohibited.

8.1. Game Hosting

Includes guidance support for common infrastructure problems. Does not cover advanced configuration, custom optimization, mod/plugin errors, or Client configurations.

8.2. VPS, Dedicated and Cloud Solutions

Unmanaged services. Support limited to hardware, network, and own infrastructure. Guidance help is optional and not mandatory.

Refuge Nodes maintains zero tolerance for insults, threats, offensive language, spam, harassment, or any disruptive conduct in tickets, Discord, or communications. May result in support suspension, service termination, and, if applicable, legal action.

Detection of any violation of this Acceptable Use Policy (AUP) will result in immediate service termination, permanent account closure, and no refunds under any circumstances. The following list of prohibited activities is not exhaustive. The Company reserves the right to determine, at its sole discretion, whether an activity violates this policy. Any use of the Company’s services for illegal, abusive, malicious activities, or any activity that harms or may harm the Company, its infrastructure, network stability, reputation, or other customers or users, is strictly prohibited, including but not limited to the following:

10.1. Illegal Content and Activities

Transmission, distribution, or storage of any material that violates local, national, or international laws or regulations. Infringement of copyrights, trademarks, trade secrets, or other intellectual property rights. Distribution of obscene or defamatory content, illegal threats, or material that violates export control laws. Piracy, warez, cracking, or any form of illegal content distribution.

10.2. Spam and Unsolicited Email

Sending Unsolicited Bulk Email (UBE / spam). Sending spam from third parties that promotes or references IP addresses, domains, or services hosted on the Company’s network. Using Company services to collect replies or support external spam campaigns.

10.3. Unconfirmed Mailing Lists

Subscribing email addresses to mailing lists without the express and verifiable consent of the address owner. Operating mailing lists without double opt-in (closed-loop / confirmed opt-in). Purchasing, renting, or using third-party mailing lists.

10.4. Malware, Abuse Tools, and Attack Facilitation

Hosting, distributing, or executing malware, ransomware, spyware, botnets, or phishing tools. Advertising, transmitting, or making available software or services designed to violate this AUP or the policies of other providers. Facilitating flooding, pinging, mail bombing, or Denial-of-Service (DoS/DDoS) attacks.

10.5. Known Spam Operations

Operating accounts for, on behalf of, or in connection with individuals or organizations listed in known spam databases, including Spamhaus ROKSO.

10.6. Unauthorized Access

Unauthorized attempts to access accounts, systems, or computing resources not belonging to the user. Accessing, modifying, destroying, or attempting to access information of other customers or users. Identity spoofing or falsification of origin.

10.7. Fraud and Payment Evasion

Obtaining or attempting to obtain services through fraud, deception, or intent to avoid payment. Abuse of billing systems, promotions, or free trials.

10.8. Harassment, Attacks, and Network Abuse

Engaging in activities designed to harass, disrupt, or cause denial-of-service conditions against any user or network. Any form of DoS or DDoS attack.

10.9. Network Interference

Using Company services in a manner that interferes with the normal operation of the network. Activities that negatively impact other customers or authorized users. Excessive consumption of CPU, RAM, disk, or network resources that compromises service stability.

10.10. Proxies, VPNs, Tunnels, and Traffic Forwarding

Using services as public proxies, open relays, or public VPN services. Operating TOR nodes or TOR-related services. Use of GRE tunnels or similar tunneling mechanisms. Use of BungeeCord or equivalent software to connect to, forward, or proxy traffic to servers located outside the Company’s infrastructure.

10.11. Port Scanning and Security Testing

Performing port scans, vulnerability scans, or penetration testing without prior written authorization from the Company.

10.12. Cryptocurrency Mining

Cryptocurrency mining or any blockchain-related workloads are strictly prohibited.

10.13. Responsibility for End Users

The Customer is responsible for all actions performed by their users, representatives, or end users. Any violation committed by such users shall be considered a direct violation by the Customer.

11.1. Coverage

Applies to Minecraft Hosting, Game Hosting, Bot Hosting, and VPS.

11.2. Monthly Guarantees

Network: 99.95%, Hardware: 99.95%, Web Panel: 99%.

11.3. Exclusions

Scheduled maintenance, Client errors, massive DDoS attacks, natural disasters, or force majeure events.

11.4. Compensations (credits as additional service days)

Network and Hardware: 99.95% – 99.90%: +1 additional service day 99.89% – 99.50%: +2 additional service days 99.49% – 99.00%: +5 additional service days <95.00%: +14 additional service days Refuge Control Panel Web: 99.00% – 98.50%: +1 additional service day 98.49% – 98.00%: +2 additional service days <95.00%: +7 additional service days

11.5. Claim

Open ticket within maximum 15 days after incident. Credits only extend service (not cash refund). Maximum 14 days accumulable per month.

After expiration: 3 days grace period to renew. Then, suspension. At 7 days from expiration: permanent data deletion without possibility of recovery.

The processing of personal data is governed by our Privacy Policy, available at https://refugenodes.com/privacy-policy (or in the client panel if not published).

By contracting or using Refuge Nodes services, the client agrees to comply with the terms, conditions, and licenses of third-party providers, platforms, software, and services used for the operation of our infrastructure and systems. The client has the sole obligation to inform themselves, request, and verify such terms and conditions, as well as to consult directly with Refuge Nodes if the intended use of the service is permitted under the licenses, policies, and restrictions of the involved third-party providers or technologies. Refuge Nodes shall not be liable for breaches resulting from ignorance, lack of prior consultation, or misuse of the services. The use of our services implies express acceptance of these conditions.

To the maximum extent permitted by law, Refuge Nodes will not be liable for direct, indirect, incidental, consequential, or any type of damages arising from the use or inability to use the service.

16.1. Prohibited Claims

Fraudulent or unfounded claims on payment platforms are prohibited.

16.2. Abuse Consequences

In case of abuse: Refuge Nodes may recover losses, apply administrative charges, and take legal action.

16.3. Dispute Investigation

Legitimate dispute causes immediate suspension until full investigation; if invalid, possible permanent termination.

17.1. Governing Law

These Terms are exclusively governed by the laws of the country where Refuge Nodes is registered and primarily operates, without regard to conflicts of laws.

17.2. Dispute Resolution

First instance: amicable resolution within maximum 30 days. If not, exclusive jurisdiction of competent courts in said country. Refuge Nodes may seek injunctive relief in any jurisdiction.

If any clause or provision of these Terms is found invalid, illegal, or unenforceable by a competent court, such clause will be considered separate and will not affect the validity or enforceability of the remaining Terms, which will remain in full force.

If you have any questions, inquiries, complaints, or notifications related to these Terms, please contact us